Contract District Group’s technology and services “plug-in” provides the design industry with the tools to implement a new, flexible digital services model vital to designing and distributing product collections. Ensure complex contract orders are fulfilled correctly and take a new, advanced approach to distributing your product collections with scalability.
Desop is the revolutionary native ERP management software developed by us to digitise and optimise the management of all typical interior design operational processes, starting with the most complex linked to modular furnishing collections. A structured and trackable workflow connects the various stakeholders – developers, companies, architects, producers and end clients – guaranteeing efficiency, fewer errors, an innovative customer experience and optimised resources.
Its compatibility with tools such as AI, machine learning and cutting-edge data analysis helps anticipate critical issues and support the customer journey, cleverly coordinating every design, production and logistics stage. By simplifying the steps, Desop offers a genuinely bespoke experience, keeping interiors projects within budgets and dimensions, as well as giving the end client exactly what they want.
A client survey debrief managed through our Home-J app lets our team specialised in AI and generative design create graphics and designs, turning them into impactful renders that comply with the chosen interiors brand’s guidelines. Thanks to the latest 3D design and modelling programmes, every proposal is optimised through the integration of technical specifics and parameters that guarantee production feasibility.
Artificial intelligence built into creative processes boosts efficiency and improves design quality, bringing scalability to the production of graphic and digital tools to support strategy. We develop and rapidly update design books that include renders, moodboards and bespoke communications materials, taking care of every stage, from visual design to creating content aligned with brand identity, to really showcase services and strengthen brand positioning.
A centralised digital system and specially designed app ensure that the client and project journeys are monitored from start to finish, from planning appointments to managing interactions. The constant monitoring and cutting-edge analysis of survey data at every milestone in the sales cycle allows relationships to be managed efficiently at every point of contact, guaranteeing a service experience that meets the standards of other industries with a more advanced Go2Mkt approach, such as fashion, hospitality and automotive.
We supervise and coordinate operations on site or at the customer’s apartment using Desop and its built-in digital infrastructure, allowing us to access constantly updated real-time information about project progress. This approach means we can be as accurate as possible and check every stage carefully, optimising resources and timescales and reducing errors by up to 80% compared with traditional surveying and checking processes.
We offer a digital system to manage orders, plan deliveries and coordinate on-site work. Thanks to the latest built-in tools, every stage, from logistics organisation to furniture installation, is managed quickly, with the option to archive photos and descriptions of non-conformities and constantly monitor working progress, reducing intervention times and streamlining the ticketing phase.
We use a digital post-installation support system that ensures constant monitoring and efficient management of requests and ticket opening. Thanks to intelligent automation, notifications are classified automatically, interventions optimised and progress updates provided in real time. Data analysis allows us to get ahead of future needs and improve the customer experience, guaranteeing a structured, responsive and continuous service.
Every stage of the customer journey, from the first appointment to after-sales support, is managed in an integrated way, allowing the brand to focus on expressing their identity consistently and in a scalable way.
A reliable partner that can make every phase as smooth as possible, from design to installation, even in the most complex projects involving several stakeholders. Thanks to a phygital approach, the model can be applied to the retail network by simply adapting the flow of technology and processes to the local setting.
We carefully interpret and implement collections thanks to our expert coordination, reducing margin for error and precise delivery even for large-scale projects replicated across an area.
Materials developed using artificial intelligence tools that remain loyal to brand identity, creating impactful communications that meet international standards.
A reliable network and proprietary digital tools to manage large-scale projects with control, visibility and operational continuity to allow the brand to offer even more.
